Refund Policy
Last updated: December 14, 2024
Our refund policy ensures fairness while respecting the time and craftsmanship involved in creating your custom signature.
1. Refund Eligibility
Refunds may be granted under the following conditions:
- If we fail to deliver your signature within the specified timeframe.
- If the final delivery is significantly different from your submitted specifications.
- If technical issues prevent delivery.
2. Non-Refundable Situations
We do not offer refunds in the following cases:
- Change of mind after work has commenced.
- Dissatisfaction with artistic style (within agreed parameters).
- Failure to provide required information or timely feedback.
- Once the final signature is delivered and approved.
3. Refund Process
To request a refund:
- Contact us within 7 days of the issue.
- Provide your order number and a detailed explanation.
- Email us at theroyalcalligraphy@gmail.com.
- Allow up to 3 business days for review.
If approved, refunds are processed within 5–7 business days.
4. Partial Refunds
Partial refunds may be issued in cases such as:
- Incomplete work.
- Downgraded service level.
- Delays beyond the agreed timeframe.
5. Payment Gateway Compliance
Our refund policy complies with Razorpay’s rules and Indian consumer protection laws. All refunds are processed back to the original payment method.
6. Dispute Resolution
For any disputes, we encourage you to contact us first at theroyalcalligraphy@gmail.com.
If not resolved, disputes may be handled under Indian arbitration law.